Shipping policy

📦 Shipping Policy 

At JuvStyle, our priority is to provide high-quality products and a transparent shopping experience. This Shipping Policy outlines how our production, processing, and delivery timelines work, especially for pre-order items.

1. Processing Time & Pre-Order Production

Many of our items are produced in limited batches and offered on a pre-order basis.
This allows us to maintain high quality standards and avoid overproduction.

⏳ Standard Pre-Order Processing Time:
4 to 8 weeks before shipment.

This timeframe includes:

  • Production of the item

  • Quality control

  • Packaging

  • Handover to the shipping carrier

By placing an order, the customer acknowledges and accepts this extended timeframe.

2. Delivery Time After Shipment

Once your order has been shipped, delivery time will depend on:

  • Your location

  • The chosen shipping carrier

  • Customs processing (for international orders)

Most orders are delivered promptly after dispatch, but delays caused by postal services, customs, or logistics partners may occur and are outside of our control.

3. Eligibility for Refunds (Delayed Orders)

We stand behind our commitment to deliver within our stated pre-order window.

If your order has not been delivered after 8 weeks from the purchase date, you become eligible for a refund upon request.

However, outside of:

  • orders exceeding the 8-week maximum timeframe, or

  • proven issues related to manufacturing defects,

➡️ All sales are final and non-refundable.

This policy ensures fairness for all customers while respecting our made-to-order production model.

4. Shipping Responsibility & Liability

Once the package is transferred to the shipping carrier, responsibility for the shipment passes to the carrier.

We are not liable for:

  • Lost packages

  • Stolen packages

  • Damaged packages

  • Delayed deliveries caused by the carrier

  • Incorrect addresses provided at checkout

However, we always provide:

  • An official tracking number

  • Clear instructions on how to monitor and track your parcel

  • Support in guiding you on how to open a claim with the carrier if needed

Our team will assist to the best of our ability, but we do not have control over third-party transportation.

5. Customs, Duties & International Shipping

International orders may be subject to:

  • import duties

  • taxes

  • customs clearance delays

These fees are determined by the destination country and are the responsibility of the customer unless stated otherwise on the product page or at checkout.

Failure to pay customs fees may result in:

  • the package being returned

  • the package being held longer

  • shipping delays outside of our control

No refund will be issued for packages returned due to unpaid duties or taxes.

6. Address Accuracy

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

We are not responsible for:

  • packages delivered to incorrect or incomplete addresses

  • orders returned due to address errors

If an incorrect address was entered, please contact us as soon as possible. If the order has not yet been shipped, we will update the address. If it has already shipped, changes will not be possible.

7. Tracking & Proof of Delivery

Every order includes:

  • A tracking number

  • A shipping confirmation email

Once the carrier marks a package as Delivered, it is considered delivered in our system as well.
If you believe your package was wrongly delivered, you must contact the carrier directly to open an investigation.

8. External Events & Unforeseen Delays

Delays may occur due to:

  • Carrier disruptions

  • Weather conditions

  • Strikes (e.g., Canada Post strike)

  • Customs clearance

  • High-volume seasons

While these events are outside of our control, we always ensure:

  • Clear customer communication

  • Status updates via email or Instagram

  • Support to resolve issues as efficiently as possible

9. Contact & Support

If you have any questions about your order or shipment, please contact us before filing a dispute with your bank.
Our support team responds within 24 hours.

📩 Contact: support@juvstyleofficial.com
📲 You can also contact us via Instagram for updates.

10. Agreement

By placing an order on our website, the customer agrees to all terms listed in this Shipping Policy.