Contact
Contact Us
We’re here to help.
If you have any questions regarding your order, pre-orders, shipping, tracking, or our policies, please reach out to us using the contact methods below.
Our support team responds within 24 hours.
📩 Email Support
For all order-related inquiries, refund questions, or tracking issues:
Please include:
-
Your full name
-
Your order number
-
A clear explanation of your request
-
Any photos or documents (if applicable)
📲 Instagram Support
You can also reach us through our official Instagram account for updates and quick communication:
@juvstyleofficial
We post:
-
Production updates
-
Drop information
-
Shipping notices
-
Important announcements
📦 Order Issues & Tracking
If you are contacting us about:
-
A late shipment
-
A missing package
-
A tracking problem
-
A pre-order update
Please make sure to include your tracking number and screenshots of your tracking page so we can assist you faster.
⏳ Response Time
Our customer service team responds within:
➡️ 24 hours (business days)
➡️ Messages sent during weekends or holidays will be answered on the next business day.
⚠️ Before You Contact Us
Please note:
-
Pre-orders take 4–8 weeks to process before shipping.
-
If your order is still within this window, it is considered on time.
-
Once shipped, any delivery issue must first be directed to the shipping carrier, as they control the delivery process.
We will always guide you through the necessary steps if you need assistance.
📝 Additional Information
If you opened a dispute with your bank, please notify us immediately.
We can provide supporting documents and tracking proof to help resolve the issue faster.
We’re Here for You
Thank you for being part of the JuvStyle community.
Your satisfaction is our priority, and we’re committed to helping you with anything you need.